I did not received my voucher. What can I do?

Before sending us a request by email or on our website. Please read the text below.

We send the voucher by email and put copy of your voucher into your 24instant customer account once the payment is accepted.

Please make sure to check your email inbox and SPAM filter.

The email and the voucher / coupon / Login (in the red circle) should look like that:

Please also check here if you don't know how to use your voucher:

http://www.24instant.com/en/content/7-use-voucher

We also put a copy of your voucher into your 24instant customer account.

You have to login to your customer account.

1) Click on "Sign In" as showned in the image below

2) Enter your 24instant.com customer login and password and click on "log in"

Once logged in, please click on 

3) My orders or History and details of my orders as showned in the image below.

Voucher location

4) Click on the order number (as showned in the image below):

5) Here is your voucher:

Please also check here if you don't know how to use your voucher:

http://www.24instant.com/en/content/7-use-voucher

What if there is no voucher in my email and customer account?

If you did not received your voucher, that means 24instant staff still need to process your order manually.

We process order manually usually within 1 to 24 hours after the payment is accepted.

Why is my order not processed automatically as usual?

Maybe you product just run out of stock. Or your order has been flagged for potential fraud verification. Or simply an error from our system. 

Don't worry we will check your order and process it manually. 

It is not necessary to send us an email. It will not speed up the order process.